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action watersports in marina del rey
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Topic: action watersports in marina del rey (Read 1 times)
surfsup
Jr. Member
Offline
Posts: 26
action watersports in marina del rey
«
on:
July 07, 2009, 12:31:28 AM »
i called them to get a quote for a kayak. i spoke with cory who gave me a qoute of $621 which i promptly wrote down on a piece of paper. then next day i drive to the store (over 30 minutes away) to order the kayak. when i get there they ask me how much i was quoted on the phone so i tell cory that i would like to hear how much it was. they look it up on their computer and tell me its $675! in shock i tell cory that he quoted me $621 yesterday. he tells me then i'll charge you $625. i tell him that he said it was $621 yesterday and he says that i probably didnt remember correctly. he says its just $4 whats the big deal. i tell him its the principle of the matter (i've bought from them before and its not like i havent spent at least a thousand dollars there already). i tell him i wrote it down and that they should honor the 621. cory tells me then you should have ordered it yesterday. disgusted with the service i left the store. when i got home i looked at the paper where i wrote down his quote and it said $621 just like i thought. these guys lost a customer over $4. i would not recommend this shop to anyone. there are alot of surf and watersport shops out here in socal that will be easier to deal with than these guys.
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Spike
Administrator
Hero Member
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Posts: 240
Re: action watersports in marina del rey
«
Reply #1 on:
July 07, 2009, 11:21:19 AM »
We don't have enough bandwidth to log all the complaints about this store (exageration). Thanks for the heads up Surfsup!
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Sea Weed
Sr. Member
Offline
Posts: 99
Re: action watersports in marina del rey
«
Reply #2 on:
July 07, 2009, 09:27:21 PM »
Just so you know I sent them an email of what 4 dollars cost. Maybe they will change their ways to the next customer who walks in.
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