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Author Topic: action watersports in marina del rey  (Read 1 times)
surfsup
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« on: July 07, 2009, 12:31:28 AM »

i called them to get a quote for a kayak.  i spoke with cory who gave me a qoute of $621 which i promptly wrote down on a piece of paper.  then next day i drive to the store (over 30 minutes away) to order the kayak.  when i get there they ask me how much i was quoted on the phone so i tell cory that i would like to hear how much it was.  they look it up on their computer and tell me its $675!  in shock i tell cory that he quoted me $621 yesterday.  he tells me then i'll charge you $625.  i tell him that he said it was $621 yesterday and he says that i probably didnt remember correctly.  he says its just $4 whats the big deal.  i tell him its the principle  of the matter (i've bought from them before and its not like i havent spent at least a thousand dollars there already).  i tell him i wrote it down and that they should honor the 621.  cory tells me then you should have ordered it yesterday.   disgusted with the service i left the store.  when i got home i looked at the paper where i wrote down his quote and it said  $621 just like i thought.  these guys lost a customer over $4.  i would not recommend this shop to anyone.  there are alot of surf and watersport shops out here in socal that will be easier to deal with than these guys.
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Spike
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« Reply #1 on: July 07, 2009, 11:21:19 AM »

We don't have enough bandwidth to log all the complaints about this store (exageration).  Thanks for the heads up Surfsup!
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Sea Weed
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« Reply #2 on: July 07, 2009, 09:27:21 PM »

Just so you know I sent them an email of what 4 dollars cost. Maybe they will change their ways to the next customer who walks in.
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